If you have trouble with the link to view galleries, here are some options to try:

Make sure your popup blocker isn’t keeping the site from opening.
You will have better luck using Google Chrome as your browser.
Try using a different computer.
Use a computer instead of your phone.
Try copying and pasting this specific web address into your computer:  https://vando.imagequix.com/B9WPF95

This occasionally happens and we have no answers for this.  It is a third party site and they haven’t been able to figure it out.  I would try clearing your cache, use a different computer, use a different web browser.

Print orders take anywhere from 3-4 weeks.  This is due to the large volume of orders we receive and the amount of post-production that has to be done to get them ready for you.

Digital only orders should be received within a few minutes of placing your order.  The exception will be school or sports where you requested personalization or upgraded your background.

Yes.  Rush services are available for an additional fee.  The expedited time applies to “business days”.  This does NOT include Post Office deliver times or if there is a problem with your order and we are waiting for you to respond to our question.

Add your first child to your shopping cart.  Then look for this symbol at the top of the gallery page:  .  This will take you back to the main gallery page where you can choose your next gallery and log in.

If it is a senior or family/children order that WE are printing for you then yes, retouching is included.  Digital files are NOT retouched unless it is one of the ones we printed for you.  Retouching can be added for a fee to portraits, school, or sports images.

We do not upload high resolution files for viewing.  All orders will be produced from the original high resolution files.

No.  We outsource to a professional print lab.  The quality is so much better than we could produce.

• Portrait orders (senior/family/children) – will be mailed to you.
• School/Sports – If ordered by a designated due date, you may choose to have them delivered back to the school without paying for mailing.  Anything after the due date will be charged and mailed through the U.S. Postal Service.

We use cardboard mailers for all pictures and they are clearly marked “Photos – Do Not Bend”.  They are also placed inside a plastic poly bag before being placed inside the mailer.

No, we do not have a public location.

Yes.  Files are high resolution.  A full copyright release is included.

Depending upon how many and how large the file(s) are, we will either email them or upload them to Google Drive.  If we use Google Drive, we will email you a link to access and download them.  Images will only stay on Google Drive for two weeks so be sure to download them to your computer.

Shortly after placing your order, you will receive an email with a link to download your print quality file(s).  The exception will be if you pre-paid for your order or paid to have your image(s) retouched.  In those cases, we will either email you the file or send you a link to download them from Google Drive, depending upon the quantity of images.

**NOTE** The below answer only applies to events we photographed PRIOR to January 1, 2022.  Events photographed after this date will now be print quality files.  – Some digital items will automatically send you an email to download your digital file.  THIS IS NOT YOUR ACTUAL, FINAL PRODUCT.  It is very low resolution and not print quality.  After we process your order, you will receive an email from info@bephoto.com with your file(s).  Orders take 3-4 weeks.  We realize this is confusing but since we do not control the ordering software, this is the only way we can set it up so that it does not charge you a mailing fee if you are buying digital only.

If there are many files, they will be “zipped” into one file for downloading to your computer.  The file will be named something like:  yourname.zip   Once this file has finished downloading, you will need to go to the location you downloaded it to and then right click it.  Then select the option to “Extract All”.  You should then be prompted to choose a location to save the final extracted files.  Think of it like going on a trip.  You pack everything (files) into a suitcase for easy transporting.  Once you arrive, you “un-zip” your suitcase and unpack (extract) your files.

We may be helping another customer, are in a photo session, or it is after hours.  If we are helping a customer, we will not put them on hold to answer another call.

We return every call unless:

1. You didn’t leave a phone number, (which happens alot).
2. Your message was garbled/unintelligible and we couldn’t understand you.
3. You called but hung up and didn’t leave a message.
4. We called you back but your voice mail is full and not accepting new messages.
5. We called you back but your voice mail is not set up and cannot accept messages.

The best way is to send us an email through the contact section of our site.

You will need to first delete the original appointment then it will allow you to sign up for a new appointment.

No, we do not have a studio.  The overwhelming amount of jobs we do involve us having to go to a school so there was no longer a reason to keep a studio.

If a day is needed, it will only be during the same week we are at your school and only after we have maxed the number of slots we can add into an existing day.

During the summer, we use a lot of school & college age staff.  We don’t have access to them once school starts.  Being there on a school day is also disruptive and would keep the senior out of class even longer.

No.  Picture day at any school is disruptive plus trying to find a space to set up that doesn’t interfere with classes/events is also a challenge.

The yearbook publishers put several different deadlines on the school to turn in x-number of pages so they can go ahead and print them so they will be ready to insert into the book once the final pages are submitted.  School pictures are the one thing that goes in on the first deadline.  In addition, there is a large amount of back-end work on our side that has to be done to have the images ready for the school.  Therefore the pictures days cannot be strung out.

Returned checks are handled by third party check collecting service, Cashflow Solutions, Inc. Under agreement with this service, checks are presented ONLY ONCE by bank. It check is returned after this presentation, our bank transfers check to Cashflow Solutions, Inc. for recovery and is hands. You will need to contact Cashflow Solutions, Inc to make payment and pay any additional fees. After they collect and process your payment, is not immediately sent to you. We only receive payments from once week. The returned check fee “at least” $30.00 per check. You can contact them at 1-800-460-0124 or www.followthefrog.com

We keep our files going back for many years. If you’re missing something, chances are still have it. The three most recent years of images are online. For anything prior to that, you will need to contact us can re-upload them.