Sales Policy
All Sales Final – No Refunds, No Exchanges. Everything we do is a “custom” item and cannot be resold. It is one hundred percent your responsibility to view the images online and check your order for accuracy BEFORE you hit the payment button. The ordering screen will give you a chance to preview your order before making the payment. If we mess something up, we will obviously fix it. Otherwise, check your order before paying.
Privacy
Do you share information?
No. Any information given to us will never be shared or sold.
Ordering FAQs
What is my online code?
The Online Code is the student’s school ID number (Wylie ISD see below). If it starts with a zero, omit the leading zero. Code for family/children sessions determined by person booking session.
Wylie ISD Only: Prior to January 2024, the code is the student’s school ID number. After January 2024 (per WISD request), online codes will be randomly generated. This code will be emailed from “no-reply@imagequix.com” to the email address(es) listed in Skyward once the gallery is published. For security reasons, we can only communicate this code through the email listed in Skyward.
What if I don't receive an email with the code?
The email notifications with the code come from no-reply@imagequix.com. Please check your spam folder. You should also add this email address to your safe senders list so that you will not miss any future notifications.
What if my email address is wrong in Skyward?
If your email is wrong in Skyward, you will need to contact your school’s registrar to update your records. You can then have the registrar contact us with the updated information at which time we can then release the online code/link.
How do I order?
Ordering can be done through our website by clicking the “Online Viewing & Ordering” link at the tob of the page. We recommend you read the Online Ordering Help section at the top of the page. Many questions will be answered there.
How long does it take to receive my order?
Print orders take anywhere from 3-4 weeks. This is due to the large volume of orders we receive and the amount of post-production that has to be done to get them ready for you.
Digital only orders should be received within a few minutes of placing your order. The exception will be school or sports where you requested personalization, upgraded your background, or ordered Digital Deluxe files.
How do I receive my order?
SENIORS: All senior orders will be mailed. A mailing fee will be charged. There is no option to have it delivered to school or pick up.
UNDERCLASS & SPORTS: Once a gallery goes online, there is a one week order deadline. If ordered by the published deadline date, you will have the OPTION to have your order returned to school or you can pay to have it mailed to you. If you order after the deadline, the only thing you can do is pay to have it mailed to you.
MAIL: All mailed orders are sent through the U.S. Postal Service. We use white cardboard flats for the prints. They are 9×12 or 6×9 in size, depending upon what your ordered. Prints are wrapped in a polybag and we insert a chipboard for extra protection. The flat is marked “Do Not Bend”.
Can I get my order faster?
Rush fees are available for senior portrait orders. You can choose a rush option at the end of placing your order. For purposes of this rush service, a “Business Day” does NOT include any of the following: a Saturday Sunday or Monday, a holiday, post office delivery times, or anytime we are closed (example: vacation).
What if I prepaid for an order and I am now ready to make my selection?
You will not be able to use the online gallery to complete your order. Instead, please email us the following information: Image #, the sheet size, and background color (if applicable). Please see the Price List tab for sheet size & background color options.
How do I combine multiple kids into one order?
Add your first child to your shopping cart. Then look for this symbol at the top of the gallery page: 
. This will take you back to the main gallery page where you can choose your next gallery and log in.
I'm having trouble combining multiples students/events into one order.
If it is a newly uploaded gallery that still has the option to “deliver to school”, then you will not be able to combine it with galleries that no longer allow that option. You will have to pay for them separately. This applies anytime a gallery has different shipping or tax options. A sample is below.
Gallery dates
In the gallery, there is a list of months used to sort the events by the date taken. THIS DOES NOT APPLY TO SENIORS, FAMILIES, OR SCHOOL PICTURE MAKEUP DAYS. All family sessions will be in one gallery named “Family & Children”. Seniors will be grouped into one category based upon their school and year. For example, Wylie HS Seniors 2025, Wylie East Seniors 2024, etc. School makeup days will be merged into the original school picture gallery.
Do you retouch images?
If it is a senior or family/children order that WE are printing for you then yes, retouching is included. Digital files are NOT retouched unless it is one of the ones we printed for you. Retouching can be added for a fee to portraits, school, or sports images.
What is included in retouching?
– For Senior “PRINT” orders, removal of facial acne/blemishes, teeth whitening, glass glare removal, and stray hairs. For digital files, retouching can be added for additional charge. Facial hair removal is not included.
– For school/team sports, options (for an additional fee) include: basic retouching (facial acne), teeth whitening, glass glare. Each of these is available as a separate charge. Facial hair removal is not included.
– Braces removal is also available. Contact us for pricing.
Do you collect/store payment info?
No. Ordering though the website is handled through a secure third party. They do not share any payment information with us. Effective January 2022, online card processing will be handled using Stripe. Your bank account will show www.bephoto.com. (Prior to that, it read Photo Checkout).
Digital FAQs
Do you sell digital files?
Yes. We sell high resolution, print quality digital files of the individual. We currently do not offer digital files of team or group images.
When will I receive the digital file(s)?
Digital file(s) will be sent to you within a few moments of placing your order. You will receive an email (no-reply@imagequix.com) with a link to download your image(s). The exception will be for customized files (personalization, Digital Deluxe files, or retouching added after you placed your order).
How are the digital files sent to me?
You will receive an email from no-reply@imagequix.com. The email will contain a link to download your file(s). The files will be downloaded as a .zip file. You will need to extract the files from the .zip file in order to access your files. Once extracted, they will be .jpg files.
What do I do with a .zip file?
All files will be sent as a .zip file. The zip file must be extracted in order to access the actual jpg images you purchased. To extract/un-zip, you can right click the zip file and choose the option to extract them. You can also refer to Google for more detailed information.
Contacting Us FAQs
Why do I get voice message every time I call?
We may be helping another customer, are in a photo session, or it is after hours. If we are helping a customer, we will not put them on hold to answer another call. Refer to the Contact Us section for hours.
Why did you not return my call?
We return every call unless:
- You didn’t leave a phone number, (which happens alot).
- Your message was garbled/unintelligible and we couldn’t understand you.
- You called but hung up and didn’t leave a message.
- We called you back but your voice mail is full and not accepting new messages.
- We called you back but your voice mail is not set up and cannot accept messages.
What is the best way to contact you?
The best way is to send us an email through the contact section of our site
Why did you not reply to me email?
We reply to all emails. It may take us a few days but will get there. If you reply to an order receipt, you will not get a reply. Receipts come from a non-monitored email account so we will not see it. To email us, you need to use the email address in the contact us section.
Senior Yearbook Session FAQs
I need to reschedule my senior yearbook appoint, but Sign-Up genius will not let me.
You will need to first delete the original appointment then it will allow you to sign up for a new appointment.
Can I take my senior yearbook headshot at your studio?
No, we do not have a studio. The overwhelming amount of jobs we do involve us having to go to a school so there was no longer a reason to keep a studio.
Will any other dates be added?
If a day is needed, it will only be during the same week we are at your school and only after we have maxed the number of slots we can add into an existing day. There will only one senior makeup day after school starts.
Will there be other makeup days?
No. Picture day at any school is disruptive plus trying to find a space to set up that doesn’t interfere with classes/events is also a challenge.
Why can I not view my session instantly during the makeup day?
During the summer, we use a lot of school & college age staff. We don’t have access to them once school starts. Being there on a school day is also disruptive and would keep the senior out of class even longer.
Why does this have to be done so early?
The yearbook publishers put several different deadlines on the school to turn in x-number of pages so they can go ahead and print them so they will be ready to insert into the book once the final pages are submitted. School pictures are the one thing that goes in on the first deadline. In addition, there is a large amount of back-end work on our side that has to be done to have the images ready for the school. Therefore the picture days cannot be strung out.